Refund & Cancellation Policy

1. Return Period

You have a window of 30 days from the date of delivery to request a return for your item.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

• Items must be unworn, unused, with all original tags attached, and in their original packaging.
• Returns must be accompanied by a valid receipt or proof of purchase.
• Note: Returns sent without prior approval will not be accepted.

3. Non-Returnable Items

We do not accept returns or provide refunds for the following:

• Custom or personalized products.
• Personal care items.
• Gift cards.
• Items purchased on sale or through promotional offers (eligible for store credit only).

4. Exchanges & Cancellations

Exchanges: We do not offer direct swaps. To exchange an item, please return the original for a refund and place a new order for the desired replacement.

Cancellations: For full-price orders, you may cancel within 30 minutes of purchase for a full refund. Sale or promotional orders canceled within this window are eligible for store credit only.

5. Damaged or Defective Items

Please inspect your order immediately upon arrival. If an item is damaged, defective, or incorrect, you must contact us within 3 days of delivery.

To initiate a return or for any questions, please contact us at:

pridoladesignlamps@gmail.com